Privacy policy

1. Who we are

Opalith Cairo (“we”, “us”) operates this online store from Cairo, Egypt. This policy explains how we collect and use personal data when you browse, create an account-related contact, or place an order.

2. Data we collect

Depending on how you use the site, we may collect:

• Name, phone number(s), and delivery address
• Order details, payment method choice, and order reference
• Email and preferences if you join the newsletter
• Technical data such as device/browser type and approximate location (via standard analytics or hosting logs)
• Payment-related information processed by payment providers (e.g. Paymob) — we do not store full card numbers on our servers

3. How we use your data

• To process, fulfil, and deliver orders
• To communicate about orders, returns, and support
• To improve the website and prevent fraud or abuse
• To send marketing only if you opted in (newsletter)
• To share necessary details with logistics partners (e.g. Bosta) and payment providers (e.g. Paymob) to complete your order

4. Sharing with third parties

We only share data with trusted providers who help us operate the store, including hosting, messaging, payment processing, and delivery. They may only use your data to perform those services for us.

5. Cookies & storage

We use essential cookies / local storage for cart contents, saved addresses, and basic site function. You can clear these in your browser settings.

6. Retention

Order and contact data are kept as long as needed for fulfilment, returns, accounting, and legal obligations, then deleted or anonymised when no longer required.

7. Your rights

You may request access, correction, or deletion of personal data we hold about you, subject to applicable Egyptian law and legitimate business needs (e.g. completed orders).

8. Contact

For privacy questions, contact us via Instagram.